Documentation Requirements, Intrinsic Motivation, and Worker Absence

Research output: Contribution to journalJournal articleResearchpeer-review

Command systems are widely used to monitor public service provision, but little is known about unintended effects on individual workers’ motivation and work effort. Using insights from motivation crowding theory, we estimate a SEM model that captures how Danish childcare assistants and social/healthcare assistants perceive documentation requirements. We analyze how this perception relates to intrinsic motivation measured in a survey and sickness absence as reported in administrative registers, and find that individuals who perceive documentation requirements as controlling have lower intrinsic motivation and higher sickness absence. The association is statistically significant, but very small in substantive terms. The result is nevertheless consistent with the expectation in motivation crowding theory and contributes to the literature by including a new, reliable behavioral variable—sickness absence—and by drawing attention to possible downsides of command-and-control. Even though command systems can also have positive disciplining effects, knowledge about potential drawbacks is important for public managers.

Original languageEnglish
JournalInternational Public Management Journal
Volume18
Issue number4
Pages (from-to)483-513
Number of pages31
ISSN1096-7494
DOIs
Publication statusPublished - 1 Jan 2015

ID: 188192227