The switchboard mechanism: How social media connected citizens during the 2013 floods in Dresden

Research output: Contribution to journalJournal articlepeer-review

Standard

The switchboard mechanism : How social media connected citizens during the 2013 floods in Dresden. / Albris, Kristoffer.

In: Journal of Contingencies and Crisis Management, Vol. 26, No. 3, 2018, p. 350-357.

Research output: Contribution to journalJournal articlepeer-review

Harvard

Albris, K 2018, 'The switchboard mechanism: How social media connected citizens during the 2013 floods in Dresden', Journal of Contingencies and Crisis Management, vol. 26, no. 3, pp. 350-357. https://doi.org/10.1111/1468-5973.12201

APA

Albris, K. (2018). The switchboard mechanism: How social media connected citizens during the 2013 floods in Dresden. Journal of Contingencies and Crisis Management, 26(3), 350-357. https://doi.org/10.1111/1468-5973.12201

Vancouver

Albris K. The switchboard mechanism: How social media connected citizens during the 2013 floods in Dresden. Journal of Contingencies and Crisis Management. 2018;26(3):350-357. https://doi.org/10.1111/1468-5973.12201

Author

Albris, Kristoffer. / The switchboard mechanism : How social media connected citizens during the 2013 floods in Dresden. In: Journal of Contingencies and Crisis Management. 2018 ; Vol. 26, No. 3. pp. 350-357.

Bibtex

@article{409d2272307a4dd9a50cd610cdc18c75,
title = "The switchboard mechanism: How social media connected citizens during the 2013 floods in Dresden",
abstract = "What characterizes civil disaster response in the digital age? In a growing number of cases, citizens use social media platforms to self-organize and carry out tasks in emergencies that potentially challenge or complement official emergency response. During the 2013 floods in Dresden, Germany, several Facebook groups emerged as a primary means for citizens to gather and share information about the emergency. These networks enabled the emergence of what is here called the “switchboard mechanism,” whereby citizens in need of help could be connected to those offering it. Moreover, the online activity helped to create a sense of common purpose among volunteers. In combination with ethnographic research, this article provides an analysis of one of the Facebook groups by categorizing different posts according to their function to examine how such online networks are used to translate online activity into on-the-ground emergency response by citizens. The switchboard mechanism is thus an attempt to add to a conceptual apparatus for research into the ways that such online–offline translations occur during disasters.",
keywords = "Faculty of Social Sciences, Social Media, Disaster Planning, Emergencies, Civil society",
author = "Kristoffer Albris",
year = "2018",
doi = "10.1111/1468-5973.12201",
language = "English",
volume = "26",
pages = "350--357",
journal = "Journal of Contingencies and Crisis Management",
issn = "0966-0879",
publisher = "Wiley-Blackwell",
number = "3",

}

RIS

TY - JOUR

T1 - The switchboard mechanism

T2 - How social media connected citizens during the 2013 floods in Dresden

AU - Albris, Kristoffer

PY - 2018

Y1 - 2018

N2 - What characterizes civil disaster response in the digital age? In a growing number of cases, citizens use social media platforms to self-organize and carry out tasks in emergencies that potentially challenge or complement official emergency response. During the 2013 floods in Dresden, Germany, several Facebook groups emerged as a primary means for citizens to gather and share information about the emergency. These networks enabled the emergence of what is here called the “switchboard mechanism,” whereby citizens in need of help could be connected to those offering it. Moreover, the online activity helped to create a sense of common purpose among volunteers. In combination with ethnographic research, this article provides an analysis of one of the Facebook groups by categorizing different posts according to their function to examine how such online networks are used to translate online activity into on-the-ground emergency response by citizens. The switchboard mechanism is thus an attempt to add to a conceptual apparatus for research into the ways that such online–offline translations occur during disasters.

AB - What characterizes civil disaster response in the digital age? In a growing number of cases, citizens use social media platforms to self-organize and carry out tasks in emergencies that potentially challenge or complement official emergency response. During the 2013 floods in Dresden, Germany, several Facebook groups emerged as a primary means for citizens to gather and share information about the emergency. These networks enabled the emergence of what is here called the “switchboard mechanism,” whereby citizens in need of help could be connected to those offering it. Moreover, the online activity helped to create a sense of common purpose among volunteers. In combination with ethnographic research, this article provides an analysis of one of the Facebook groups by categorizing different posts according to their function to examine how such online networks are used to translate online activity into on-the-ground emergency response by citizens. The switchboard mechanism is thus an attempt to add to a conceptual apparatus for research into the ways that such online–offline translations occur during disasters.

KW - Faculty of Social Sciences

KW - Social Media

KW - Disaster Planning

KW - Emergencies

KW - Civil society

U2 - 10.1111/1468-5973.12201

DO - 10.1111/1468-5973.12201

M3 - Journal article

VL - 26

SP - 350

EP - 357

JO - Journal of Contingencies and Crisis Management

JF - Journal of Contingencies and Crisis Management

SN - 0966-0879

IS - 3

ER -

ID: 222748667